SkipTheQ Rules

SkipTheQ is designed for patients collecting chronic medication only.
Stable patients, as assessed by the pharmacy team, are eligible for this service.
Ensure that your prescription is valid and up-to-date before booking.

Bookings must be made AT LEAST 7 days BEFORE your collection date.
- This allows time to retrieve your patient folder and prepare your prescription.
- We require 2-3 days to collect all folders for a specific day from the filing department and 2 days to prepare your prescriptions.
- The remaining 2 days cover weekends, during which we are not operational.
SkipTheQ only accepts appointments for dates that are:
- Specified on your hospital card.
- Scheduled by the hospital clinic staff. Appointments cannot be made for dates outside of these.
If slots are full for your selected date, you cannot choose an alternative date. Please ensure you book early to avoid disappointment.

Arrive at least 10 minutes before your scheduled time.
Bring the following:
- Your appointment confirmation (email or WhatsApp).
- A valid ID or patient appointment card.
If someone is collecting on your behalf, they must present their ID and a written authorization letter.

Rescheduling or cancellations must be done at least 48 hours in advance.
Failure to attend your appointment or provide timely notice may result in suspension from the service.

SkipTheQ is not for consultations, new prescriptions, or urgent medication needs. Use the regular queue for these services.
A maximum of 80 patients per day can be served via SkipTheQ.
Patients who miss their hospital-scheduled date will not be accommodated.

Your personal and medical information will be handled in compliance with POPIA regulations to ensure confidentiality.

If you have questions or concerns, contact our support team via the SkipTheQ website or WhatsApp.
Your feedback is invaluable and helps us improve.